Refund policy
We have a 30-day return request policy, which means you have 30 days after receiving your item to contact us regarding a return or refund.
To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return or refund request, please contact us at nexorahome.contact@gmail.com Please do not send any items back without contacting us first. Once we review your request, we’ll provide you with the appropriate instructions.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include clear photos or videos of the issue so we can review it and offer the appropriate solution.
You can always contact us for any return question at nexorahome.contact@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items may not be eligible for return, including gift cards, personalized products, and items that have been used, damaged after delivery, or are not returned in their original condition.
Please contact us at nexorahome.contact@gmail.com if you have any questions about whether your item is eligible for a return.
This policy does not affect any rights you may have under applicable consumer protection laws.
Exchanges
If you would like to exchange an item, please contact us at nexorahome.contact@gmail.com. We’ll review your request and provide you with the appropriate instructions. Please do not send any items back without contacting us first.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once your refund request has been reviewed and approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at nexorahome.contact@gmail.com.